db66 Privacy Policy – Your Data Protection Rights

1. Introduction

db66 ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this document carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing or using the db66 platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all visitors, registered users, and customers who interact with our website at https://db66.onl and any associated services or mobile experiences we offer. This includes users who register for an account, place bets, participate in promotions, access live casino games, or contact our support team. We encourage all users, particularly those based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, to read this policy before using the platform.

2. Information We Collect

To provide our services and maintain a safe gaming environment, db66 collects a range of information from users. The categories of personal data we may collect include the following:

Identity data: full name, date of birth, gender, and a copy of a government-issued identity document for age verification purposes. db66 strictly enforces a 21+ age restriction on all users.
Contact data: email address, phone number, and residential address including city (e.g. Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, Barisal, Rangpur, Mymensingh) and country.
Financial data: payment method details such as bKash account number, Nagad account number, Rocket account number, Upay details, or bank account information used to process deposits and withdrawals.
Technical data: IP address, browser type and version, device type, operating system, time zone, and pages visited on our platform.
Transactional data: records of bets placed, games played, deposits made, withdrawals processed, bonuses claimed, and wagering activity on your account.
Communications data: records of any messages, support tickets, or correspondence you send to our customer support team through email or live chat.

3. How We Use Your Information

db66 uses the personal data we collect strictly for the following legitimate purposes. We do not use your data for any purpose incompatible with those listed below:

To register and manage your account, verify your identity, and ensure you meet our 21+ eligibility requirement.
To process financial transactions including deposits via bKash, Nagad, and Rocket, and to process withdrawal requests in a timely manner.
To provide customer support, respond to queries and complaints, and maintain the quality of our service across all channels.
To comply with our legal and regulatory obligations, prevent fraud, money laundering, and underage gambling, and to cooperate with relevant authorities where required.
To send you relevant promotional communications, offers, and bonus notifications — but only if you have opted in to receive marketing messages from db66. You may opt out at any time.

4. Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. The legal grounds on which db66 relies are:

Contractual necessity: processing is required to fulfil the terms of our user agreement with you, including account registration and transaction processing.
Legal obligation: processing is necessary to comply with applicable laws regarding anti-money laundering (AML), responsible gaming, and player protection.
Legitimate interests: we may process certain data based on our legitimate interests in improving the platform, preventing fraud, and ensuring a safe environment for all players.
Consent: for optional communications such as promotional emails, newsletters, and personalised offers, we rely on your express consent, which may be withdrawn at any time.

5. Data Sharing and Third Parties

db66 does not sell, rent, or trade your personal information to any third party. We may, however, share specific data with carefully selected partners and service providers who assist us in delivering our platform, strictly on a need-to-know basis and subject to confidentiality obligations:

Payment processors including bKash, Nagad, Rocket, Upay, and selected banking partners such as Dutch-Bangla Bank, City Bank, and Islami Bank receive only the minimum financial data required to complete a transaction. Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised technical data to deliver game content. Identity verification providers receive identity documents solely for age and KYC checks. We require all third-party partners to maintain the same level of data security that we apply internally.

6. Cookies and Tracking Technologies

db66 uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

Essential cookies: required for the platform to function correctly. These include session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
Performance cookies: collect anonymised statistics about how visitors use the platform to help us improve page speed, navigation, and overall user experience.
Functional cookies: store your preferences such as language settings and last-visited game categories so you do not need to reconfigure them on every visit.
You can manage or delete cookies at any time through your browser settings. Disabling essential cookies may affect platform functionality. We do not use cookies to track your activity on third-party websites.

7. Data Security

Protecting your personal data is a top priority for db66. We implement a comprehensive set of technical and organisational security measures, including:

SSL/TLS encryption for all data transmitted between your device and our servers, ensuring your account credentials and payment details are never exposed in plain text.
Access controls that restrict internal staff access to personal data on a strictly need-to-know basis. All staff with access to personal data are bound by confidentiality agreements.
Secure, encrypted data storage with regular backups. All financial and identity data is stored in isolated, access-controlled environments separate from general platform infrastructure.
Regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited.
Fraud detection systems that monitor account activity for unusual patterns, protecting both our users and the integrity of the platform at all times.

8. Your Rights as a User

As a db66 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at the email address provided at the bottom of this page:

Right of access: you may request a copy of the personal data we hold about you, including the categories of data, the purpose of processing, and the recipients to whom it has been disclosed.
Right of rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to erasure: subject to our legal retention obligations, you may request the deletion of your personal data. We will act on valid erasure requests within a reasonable timeframe.
Right to restrict processing: in certain circumstances, you have the right to request that we limit how we use your personal data while a dispute or verification check is pending.
Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time by contacting support or adjusting your account preferences.

9. Data Retention

db66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general:

Account data is retained for the duration of your active account and for a legally mandated period following account closure. Transaction records including deposits, withdrawals, and betting history are kept to meet financial and regulatory record-keeping requirements. Marketing preferences and communications data are deleted promptly upon receipt of a valid opt-out or erasure request. Data held for fraud prevention purposes may be retained for a longer period where required by law or legitimate business interests.

10. Children and Minors

db66 is strictly anadult-only platform. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access. If we discover that a user under the age of 21 has registered an account, we will immediately suspend that account, delete any associated personal data, and reverse any transactions where possible. If you believe that a minor has accessed our platform, please contact our support team immediately at the email address listed below.

We also strongly encourage parents and guardians in Bangladesh to use device-level parental controls and to monitor their children's online activity to prevent accidental or deliberate access to gambling content by minors.

11. International Data Transfers

db66 primarily stores and processes data within secure server environments. Where data is transferred to or processed by third-party service providers located outside Bangladesh — for example, game platform providers or technical infrastructure partners — we ensure that appropriate contractual safeguards are in place to maintain the same standard of data protection that we apply domestically.

We do not transfer data to any third party unless it is strictly necessary for delivering our services, and we never transfer data for third-party marketing purposes. All international data processing arrangements are reviewed periodically to ensure ongoing compliance.

12. Changes to This Privacy Policy

db66 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email. The categories of changes that may be made include:

Changes to the categories of personal data we collect, arising from new features or services launched on the db66 platform.
Updates to data retention periods in response to new regulatory guidance applicable to online gaming operators in Bangladesh.
Changes to the third-party partners with whom we share data, where new service providers are engaged or existing arrangements are revised.
Clarifications or corrections to the language of the policy to improve readability or accuracy without altering the substantive rights of users.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that db66 holds about you, please do not hesitate to contact our dedicated privacy support team. We are committed to responding to all legitimate privacy enquiries within a reasonable timeframe. Our support team is available 24/7 for registered users across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Cox's Bazar, and all other regions.

Please reach our privacy support team by email at [email protected]. Do not send sensitive personal documents (such as identity cards or financial statements) unless specifically requested by our verification team through a secure channel. All communications are treated with the utmost confidentiality.

14. Governing Law

This Privacy Policy is governed by and shall be construed in accordance with applicable laws. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent authorities. db66 is committed to operating as a responsible and transparent platform for all players in Bangladesh and beyond. We review this policy annually and whenever significant operational changes occur to ensure it remains accurate and up to date.

Privacy Policy – db66